Help center

Confirming eSIM compatibility is straightforward. Access your device's cellular settings to look for an "Add eSIM" or "Add Cellular Plan" option. Alternatively, consult your device manufacturer's official specifications or utilize our dedicated compatibility checker on this site. This crucial verification step ensures a smooth, uninterrupted connection for your business travel, avoiding potential activation issues upon arrival. Prior confirmation saves valuable time and prevents unnecessary expenses.

Yes, carrier-locked devices typically cannot activate third-party eSIMs. Your phone must be unlocked by your home carrier to utilize our travel eSIM plans. We advise contacting your current provider to confirm your device's unlock status or to request an unlock prior to purchasing an eSIM. Ensuring your device is unlocked is essential to prevent service interruption and unexpected connectivity challenges during your professional engagements abroad.

Certain tablets and laptops equipped with integrated cellular modems do support eSIM functionality. This offers a convenient connectivity solution beyond smartphones. To confirm compatibility, review your device's specific model specifications for eSIM or embedded SIM support. Not all models, even within the same product line, include this feature. Verifying in advance ensures seamless internet access across all your essential business devices.

Yes, regional variations can impact eSIM compatibility. Some device models sold in specific markets, particularly certain versions intended for regions like mainland China, may lack eSIM functionality even if the global equivalent model supports it. Always verify your device's precise model number and its specifications for your specific region. This diligence ensures your device is fully capable of utilizing our eSIM services for uninterrupted global connectivity.

If your device struggles to scan the eSIM QR code, first ensure adequate lighting and that your device's camera lens is clean. Increase the brightness of the screen displaying the QR code. Sometimes, a slight distance adjustment or zoom can help. If scanning remains unsuccessful, our confirmation email typically includes an SM-DP+ address and activation code. You can use these details for manual eSIM installation via your device's cellular settings. A stable Wi-Fi connection is essential for this initial setup phase.

If your eSIM is installed but shows no network service, first confirm 'Data Roaming' is enabled for that eSIM profile in your device's cellular settings. Next, verify the Access Point Name (APN) settings match the instructions provided in your confirmation email. Ensure the eSIM is selected as your primary line for mobile data. A device restart can often resolve connectivity issues. If problems persist, try manually selecting a network operator from your phone's settings. Confirm you are in the covered region for your chosen plan.

Yes, you can install the eSIM profile on your device before you depart for your business trip. This pre-installation ensures a seamless transition upon arrival. However, the plan's validity period typically commences once the eSIM connects to a supported network in your destination country. To maximize your data allowance and avoid premature expiration, we recommend completing the installation prior to travel, but only enabling the eSIM for data once you are within the designated service area. This optimizes your expense management.

If you accidentally delete your eSIM profile, reinstallation is generally possible. You can typically use the original QR code or manual activation details provided in your confirmation email for a one-time re-setup. Ensure your device is connected to Wi-Fi during this process. Should the original QR code not function for reinstallation, or if you encounter any difficulties, please contact our dedicated support team. They can verify your purchase and assist in generating new activation credentials to restore your service efficiently.

Consider your typical data consumption for essential business applications like email, video conferencing, and cloud access. Account for the trip's duration and your expected access to reliable Wi-Fi at hotels or offices. We recommend reviewing your past mobile data usage and adding a buffer to ensure uninterrupted connectivity, balancing cost-efficiency with operational continuity.

Align the plan's validity period closely with your confirmed travel itinerary to optimize expenditure. If your trip duration is uncertain or prone to extension, selecting a slightly longer validity or considering a flexible top-up option may be prudent. This strategy prevents service interruption and avoids unnecessary additional purchases due to minor schedule adjustments.